Global Shipping Delays

Dear valued customer,

There are currently a number of factors impacting retail supply chain in New Zealand.

Global shipping closures and bottlenecks in manufacturing and at overseas shipping hubs, the challenges at the Ports of Auckland and its knock-on effect to other NZ ports, land-based freight capacity, and congestion at Freedom’s local Distribution Centre are unfortunately all causing ongoing delays in the processing delivery of customer orders. These issues are industry wide and are affecting most retailers.

Despite Freedom being a large importer, which means we have the scale and connections to ‘do better’ than most retailers, some of our shipments have been held up both at local and international ports for considerable periods at a time due to circumstances beyond our control.

Existing Orders

Currently, we are anticipating additional delivery delays on some existing orders. Impacted customers will be contacted via email and notified of any changes to their order timeframe as this information becomes available. The situation is volatile, so all due dates are still best estimates due to issues beyond our control.

Details of a dedicated customer service team will also be provided in this communication.

New Orders

Great news! Freedom has a large range of furniture items in stock in our warehouses which are ready to deliver directly to you. Check our website for details or ask a friendly team member in store for in-stock options.

For Made-to-Order product, Freedom is proactively seeking up to date shipping information for new orders. To ensure complete transparency and accuracy of information, quoted lead times on Made-to-Order products have been extended to reflect the impact of continuing supply chain issues.

We are also constantly reviewing lead times to ensure they are as accurate as possible when you make your purchase. The global situation however is volatile, so further delays against published lead times cannot be ruled out.

All Customers

Please be assured that we continue to do all we can to minimise delays and ensure your orders are being delivered as soon as possible, including:

• paying extra (when possible) for priority containers
• opening additional delivery routes
• hiring extra warehouse staff to clear backlogs from our Distribution Centre
• establishing a dedicated customer service team to assist customers with specific questions regarding their orders

These are extraordinary times and Freedom apologises for any inconvenience delivery delays may be causing. We appreciate your understanding at this time.

For support, please contact our team here.

Yours faithfully,

Blaine Callard

CEO