Generic FAQs

Q: How do I download the Klarna app?
A: https://www.klarna.com/nz/klarna-app/

Q: When is my payment due?
A: When you choose Klarna’s Pay In 4 interest-free instalments service, Klarna places a reservation for the first instalment on your account. This reservation will be charged as the first payment when your order has been shipped. The remaining 3 payments will be automatically charged every 2 weeks. Your payment schedule is sent via email when your order is shipped. You can also find each order’s payment schedule in the app by clicking on ‘Spending’, choosing the order you want to see, and then clicking on ‘Show Plan’.

Contact Klarna in the app or check out the full list of FAQ’s here.

Check out the full terms and conditions here.

Promoter Information:

Klarna New Zealand Limited (company number 8035397), PO Box 2219, Auckland 1140 New Zealand, and is located at: 4 Graham Street, Auckland, 1010 New Zealand.

Klarna has appointed a privacy officer and a special team of customer service specialists for privacy matters. You can always reach them at dataprotection@klarna.co.nz

Visit www.klarna.com for further information on Klarna.