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CLICK + COLLECT


Click + Collect from our Stores

At Freedom we are proud to offer a free Click + Collect service on all applicable items. Click + Collect will be available to select on the product page, where you will be able to check if your closest store has the item in stock, or you can search for other participating stores. This service is available at all Freedom stores and warehouses across New Zealand.

Once your item is ready for collection our team will contact you via email and SMS to advise you that your purchase is ready for collection. Please have your confirmation ready when you head into store to collect your order.

During checkout you can nominate another person to collect your order on your behalf. Your nominated person must present:

  • A copy of the order confirmation or collection notice
  • Photo ID

You must collect your order within 14 days of being notified that it is ready for collection. Orders not collected after this time may be cancelled and refunded. Please contact your Click + Collect store if you are unable to collect within this time.

Please Note: We strive to offer you the best service possible, but please note that some orders may take longer than usual due to high demand. Collection timeframes are subject to changes in circumstances. Some products do not qualify for Click + Collect, please contact us or speak to one of our Live Chat agents for more details.