Dear Customers,

During these unprecedented times, the  impact of COVID-19 continues to impact the global shipping industry. At Freedom, we understand the difficulties this can cause our customers who are waiting for special pieces to arrive, and want to keep you informed as accurately as possible about the situation.

Most of all, we want to make sure you get the piece you love, ordered and made specially for you, as soon as you can. Like most retailers and industries, we’ve felt the impact of shipping delays and sea port shutdowns due to the pandemic, including some of the world’s busiest ports in Asia closing entirely from local outbreaks. Freedom is a large importer, and that means we have scale and connections to do better than most, but some aspects of this are still out of our hands. Unfortunately, even some of our shipments, both big and small, have waited for vessels for up to 4 weeks at a time.

Empty shelves in many retailers are because less and less ships are visiting our shores in both Australia and New Zealand, and the demand for containers is now exceeding supply. We’re working hard to get your products here.

At Freedom we’re continuing to do all we can to minimise delays, including paying extra where we can for priority containers, opening additional delivery routes, hiring extra customer service & warehouse staff to clear any backlogs, all to ensure your favourite furniture items are delivered to your door as soon as they arrive in port and are released.

Furthermore, within New Zealand we are experiencing additional delays due to congestion at all ports and with logistics suppliers to freight product around NZ. 

We wholeheartedly apologise for the inconvenience and the frustration this situation has caused. Things are changing quickly, but we strive to always quote delivery times accurately based on the current shipping situation, taking into account all of the above shipping delays.

In light of these ongoing delays, we have further adjusted our shipping time to 12-16 weeks due to this continued disruption. Based on the global situation this is an approximation, there is uncertainty, and future delivery times can still change. We’ll continue to update delivery times regularly and provide all our customers our best estimate at the time of order.

Warm Regards,
The Freedom Team