
Popular Searches
Popular Products
No results
myFreedom Terms & Conditions
myFreedom powered by Velocity Terms & Conditions
Membership
DEFINITIONS
“Completed Transaction” means all products and services on a transaction have been delivered to the member, or taken from store by the member, and the transaction is finalised in Freedom’s system.
"Freedom" means Freedom Australia Pty Limited ABN 55 051 493 764 trading as Freedom its related entities and its authorised representatives.
"Member" means an individual(s) who signs up to the myFreedom powered by Velocity loyalty program.
"Member Emails" means emails that are sent from Freedom to a Member including emails about their myFreedom membership, special offers, discounts, competitions and events.
"Member Profile" means the personal details of the Member.
"Member SMS" means SMS that are sent from freedom to a Member including SMS about their myFreedom membership, special offers, discounts, competitions and events.
"Member Terms and Conditions" means these terms and conditions as amended from time to time.
"myFreedom" means the rewards program operated by freedom providing Members with access to Rewards in accordance with these Member Terms and Conditions.
“myFreedom Credit” refers to credit issued to the myFreedom Member account which can be redeemed at Freedom stores in Australia only.
"myFreedom Spend" means a Member’s net cumulative spend (ie after all discounts, returns etc. have been applied) on Valid Purchases that are Completed Transactions whilst they are a myFreedom Member.
"Rewards" means rewards, myFreedom credits, or other benefits given to Members as a result of purchasing behaviours, incentives and/or promotions.
“Technical Issues” means the technical malfunction of any telephone network, connection or lines, computer on-line systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on the internet or on any website or intranet site.
“Trade Customer” means a customer who receives a discount based on the volume they purchase.
"Valid Purchases" means all purchases except gift cards and purchases at Freedom Kitchens. Third party services are excluded, for example installation services and delivery services arranged by the Member directly. Any purchases that are returned for a refund will not constitute Valid Purchases, nor will the replacement transaction when there is an exchange.
“Velocity Frequent Flyer Points” or “Velocity Points” means the points of the Velocity Frequent Flyer program that can be earned and redeemed by a Member in accordance with the Member Terms and Conditions and the Terms and Conditions of Velocity Frequent Flyer.
“Velocity Frequent Flyer” or “Velocity” means the loyalty program of Virgin Australia (as amended from time to time) which is owned and operated by Velocity Rewards Pty Ltd ACN 116 089 448 as trustee for the Loyalty Trust.
"Website" refers to the Freedom website www.freedom.com.au where details of myFreedom (including the most up to date Terms and Conditions) can be found and where Members can monitor their Membership and Member Profile.
Version December 2020
myFreedom Homewares Change of Mind Policy
Version May 2022
- For homewares products purchased by a myFreedom Member on a valid membership:
purchased in-store or online;
- for in-store purchases - collected and paid for at the time of purchase; and
other than the excluded products listed below;
In addition to the remedies available under the Freedom Warranty and applicable statute (including the Consumer Guarantees Act 1993), if you change your mind you may return the product within 60 days of the date of (a) purchase, for in-store purchases, or (b) delivery, for online purchases, provided that the product is:
- returned in its original condition;
- in its original unopened and sealed packaging; and
- accompanied by proof of purchase (the sales receipt or another acceptable form of proof of purchase).
Excluded products are:
- upholstered and furniture products;
- clearance and sale products;
- products sold as seconds, floorstock, repaired products, or products that have a defect where this has been drawn to the customer’s attention before the purchase of the product;
- made to order products – products which are made to individual customer specifications, including custom made furniture products, or custom fabric products, which have to be ordered specifically for a customer.
Online products – Subject to the exclusions above, products purchased online can be returned to any Freedom store, or by post to:
Online returns Department
Freedom Wairau Park
19 Link Drive
Wairau Park
Auckland 0627
Items posted are at the customer’s cost and risk, and Freedom shall not refund customers for any products that it does not receive, or that it receives which are broken or damaged.
Except as set out above, Freedom will not accept a request for cancellation if you simply change your mind, unless Freedom chooses to do so at its absolute discretion.
If Freedom does accept a request for cancellation simply due to change of mind, the customer must pay an amount to Freedom which in Freedom’s reasonable view reflects the loss that Freedom will suffer as a consequence of the cancellation (including but not limited to storage fees and any mark down). Freedom will set off this amount against any moneys already paid to us by the customer for this product, and refund the balance.
For any cancellation charges over and above what has already been paid to Freedom, the customer must pay such amounts to Freedom within 7 days of Freedom’s request to pay.
If you have a concern about an item you purchase at Freedom, please visit our full standard terms and conditions of purchase at Freedom’s standard terms and conditions of purchase for instore purchases, or for online purchases. Alternatively, you can submit a query https://freedom-nz.zendesk.com/hc/en-us.
Freedom may withdraw, cancel or vary a myfreedom Member benefit at any time.