Leather Protection Plan

In order to keep your quality freedom upholstery product looking its best, the Accident Protection Plan (Provided by Care Cover), is an essential accompaniment. We know that life is full of surprises and understand that sometimes accidents happen, no matter how careful you may be. That's why we have created this Accident Protection Plan.

See full Care Cover Terms and Conditions here

What is the 5 year Accident Protection Plan?

The Accident Protection Plan (supplied by Care Cover) covers you against accidental damage and is the first step in protecting and maintaining your new leather furniture. By correctly looking after your leather sofa, and by using the approved products contained within this Accident Protection Plan, you can enjoy many years of stress free comfort. Included with this Accident Protection Plan are high quality cleaning and protection products which have had extensive development and testing. These care products should be used as part of your Accident Protection Plan and will assist The Care Cover technicians in repairing any damage or removing any stains. The products can also help to maintain the quality of the leather for many years.

What is covered?

The leather care products that are part of the Accident Protection Plan are the 250ml Leather Cleaner, 250ml Leather Protection Gel and application cloth. The Accident Protection Plan must be purchased in conjunction with the purchase of your new leather sofa from Freedom, or prior to the delivery of your new sofa.

As soon as your new leather sofa is delivered, you should apply the care products by following the instructions on each label and thereafter the furniture must be cared for using these products for the term of the Accident Care Plan (5 years) in accordance with those care instructions.

The Accident Protection Plan only applies on the condition that the new leather furniture is delivered in a clean and undamaged state. In the event that your furniture is damaged on delivery, please contact Customer Service by calling 0800 373 336, email nzcustomerservice@freedomfurniture.co.nz or write to us at Freedom, PO Box 200,014, Papatoetoe Central, Auckland, 2156.

This Accident Protection Plan (comprising the Care Cover Plan and care products) will help protect your leather furniture against the following damage to the leather surface:

Accidental stains including:

  • Drinks and food
  • Ballpoint Pen and crayons
  • Nail polish and lipstick
  • Blood
  • Acids, bleach and corrosive marks
  • Cosmetics
  • Waxes, glues and paint
  • Chewing gum

Accidental damage including (and not limited to): 

  • Scratches
  • Rips
  • Scuffs
  • Broken top stitching
  • Burns
  • Pet damage (one incident only)

What is not covered?

Anything that is not stained or damaged is not covered by the Accident Protection Plan. This include (but is not limited to):

  • Manufacturing faults
  • Consumer guarantee
  • Warranty claims
  • Mechanism damage
  • Acts of God
  • Intentional damage
  • Normal wear and tear

For the full list of exclusions please refer to the full list for terms and conditions here

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