FAQS

How do I find my nearest store?

Visit our Store Finder or give us a call on 0800 373 336

What payment methods do you accept?

Our stores accept cash, Eftpos or credit card (Visa, MasterCard, Q Card, GemVisa, Farmers Card and CreditLine).

Our online store accepts Mastercard, Visa, Q Card, and GemVisa. Payments are securely processed through Payment Express.

Do you show everything on your website that is available in store?

At freedom we take great pride in keeping up with the latest trends which means we have new products and styles arriving in store all the time. We do our best to display everything that is available in-store on our website, but sometimes you may find some extra items in store. If you can’t find what you’re looking for online, visit your closest freedom store.

Does freedom offer interest free terms?

Yes, we offer a range of payment options. Visit our Finance page to find out all about these offers, including our long-term finance offers not currently available through our online store.

Who can I contact for a product query?

The team in your closest store will be happy to help you with product information. Call 0800 373 336

Should I measure things up before I come in to buy furniture or blinds?

Yes please! Whether you are buying online or instore we recommend that you measure not only the space where it will go, but also the entrance to your home and the way in to the room. For blinds, you need accurate measurements of the window before you buy.

Do you offer furniture assembly?

Yes, we can arrange to have a third party to put everything together for you. Just ask when you’re buying your furniture or give us a call on 0800 373 336

Is there a freedom Gift Card?

Yes there is, and the lucky person you give it to can use it at any of the freedom stores around New Zealand. Gift cards can be brought online in these preset denominations: $50 - $1000. Gift cards cannot be currently redeemed online. Visit the Gifting page to learn more about freedom gift cards

Do you have a gift registry or a gift fund?

Yes we do! The Gift Registry and Gift Fund service is available in store only. Please refer to the Gifting page or visit your nearest store to create your Gift Registry or Gift Fund.

Do gift cards expire?

Currently our gift cards expire 12 months after the date of issue.

How do I look after my freedom product?

Visit Product Care to see tips for looking after all kinds of freedom products, from outdoor furniture to mattresses.

How do I connect with freedom?

We would love you to join the freedom online database and receive product information, inspiration, styling tips and tricks and the latest deals. Follow us on Instagram or connect with us on our Style by freedom blog

What if I have missing parts in my order?

If you think you haven’t received all the parts you should have, then please give us a call on 0800 469 327 so we can arrange for the part to be sent to you.

What can I do if my order doesn't arrive within the expected timeframe?

If you haven’t received your parcel after the expected delivery time, you are welcome to contact our friendly customer service team. Email nzcustomerservice@freedomfurniture.co.nz or call 0800 373 336 with your order details and we’d be happy to look into it for you.

I have received an order that’s not mine, what should I do?

Sorry! We are humans and mistakes happen very occasionally where you might receive an order that’s not meant for you. If this happens, please email us at nzcustomerservice@freedomfurniture.co.nz and we’ll take care of it as smoothly as possible.

Can I change or cancel my order once it's been despatched?

Once an order has been accepted and payment made it cannot be changed. Depending on whether the order has been processed and shipped by the store, you may be able to cancel the order by calling us on 0800 373 336 or completing the contact us form. Please note - we will always do our best to accommodate your request but you may be liable for additional freight costs to return any items purchased in error. Please refer to our returns policy

What if I receive a product that is damaged

If you believe there is damage to the products you've ordered, please Contact Us or contact the freedom store fulfilling your order. It is helpful to us processing your claim if you can send us some pictures showing the damage.

Why is the colour of the product on the website picture different to the product?

We try our best to ensure the colour in the image is an accurate representation of the colour of the product, but it can appear slightly different depending on the screen you are viewing it on.

How long will delivery take?

At the time of purchase, we will let you know approximately when the order will arrive. A member of our team will contact you in advance if the order cannot be delivered in full at the time. Visit the Delivery page to learn more