Mattress Care: Mattress Protection - 10 Year Product Warranty
Protect your new mattress with our 10-year mattress protection warranty. Developed in conjunction with our partner, Guardsman, it’s a sure way to ensure your mattress is protected against the accidental stains and damage of a life well-lived.
Download a copy of the Freedom Mattress Protection flyer, or read below for full details.
What you’re covered for
Stains including but not limited to those caused by food, human and pet bodily fluids, drinks, pen and ink, nail polish, lipstick, blood, acids, bleach and corrosives, cosmetics, glues, waxes, chewing gum, paint, crayons, fake tan, and hair dyes. Accidental damage including rips, tears, cuts, and burns.
For full details on inclusions and exclusions covered by your mattress protector, visit www.freedomfurniture.co.nz/furniture-care-tips
Valuable Financial Protection
Replacing your mattress could cost thousands of dollars. But with a mattress protection warranty, you can make as many claims over ten years as you have genuine accidents, up to the original purchase price of your mattress.
What does the warranty cover?
Your Guardsman mattress protection product warranty protects your new mattress against all accidental stains and damage for 10 years.
Mattress Protection - Product Warranty
10-year protection for your new mattress against all accidental stains and accidental damage. A mattress protector will extend the life of your new mattress, helping you breathe better and sleep with confidence. Useable on a wide range of mattresses including memory foam, latex, inner spring, even futons, Guardsman’s mattress protectors are designed to fit standard, deep, and pillow-top mattresses.
What if you can’t clean or repair my mattress?
The Guardsman customer service team will investigate a number of options to find the best fix for you including, in some instances, even replacing your mattress!
Enjoy the benefits of a mattress protector
- Waterproof protection against bedtime accidents
- Suitable for sufferers of incontinence
- Breathable sleep surface won't change the feel of your mattress
- Hypoallergenic - protects you against bacteria and dust mites
- Functional and versatile - electric blanket friendly, fits all standard, deep and pillow-top mattresses up to 50cm depth
What do I get?
- Toll-free professional telephone advisory service on how to handle accidental stains and damage
- Free in-home visits by an authorised technician to remove accidental stains and fix accidental damage on any covered claim
Mattress Protection Coverage
*Terms and conditions apply.
Guardsman goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Who is Guardsman?
Guardsman has been a leading expert in furniture and mattress care and repair since 1915. Their mattress protection product warranties ensure that you can enjoy a great night's sleep on your new mattress without having to worry about spills, stains, or other bedtime accidents.
How Do I Make a Claim?
- Contact Guardsman within 5 business days of the stain or damage occurring.
- Be sure you can identify the cause of the accidental stain or damage.
- Have your Freedom mattress and mattress protector invoices handy.
- Leave the rest to Guardsman.
What's the fine print?
We recommend you read the full T&Cs before purchase — we can provide a copy of the appropriate warranty book or visit: guardsmanaustralia.com
Product protection warranty is provided by:
Guardsman Australia Pty Ltd
1800 249 252
info@guardsmanaustralia.com
See full terms & conditions below or ask in store for more information.
Guardsman Mattress Protector Including Product Warranty
Download a copy of the Freedom Mattress Protector Warranty Information, or read the full details below.
Congratulations on your new mattress investment. Any investment should be cared for, and by purchasing a Guardsman Mattress Protection, you have peace of mind that your investment is covered by the most comprehensive bedding product warranty in the market.
Guardsman Mattress Protectors will provide you with protection against all liquid stains, including incontinence and bed wetting, food and beverage stains and accidental damage.
This guide, as well as giving you product warranty details, has many helpful tips on how to get the most from your Guardsman Mattress Protector purchase. Please take a few minutes to read and understand the information contained and keep this guide in a convenient place for future reference.
Benefit Statement and Guardsman Mattress Protector Warranty Terms and Conditions
By using the Guardsman Mattress Protector (“Protector”) at all times you will receive, for the above determined years from the date of purchase of the Protector including the warranty, the following benefits outlined below:
- The Protector will help protect the mattress against:
- ALL ACCIDENTAL STAINS
- ACCIDENTAL DAMAGE including rips, cuts, tears and burns
- HUMAN AND PET BODILY FLUIDS
- BALLPOINT PEN AND LIPSTICK
Provided that:
- you are the original purchaser.
- the mattress is situated in Australia or New Zealand.
- the mattress is exclusively used indoors for private and domestic purposes and is not abused or misused (does not apply to commercial purposes such as hotels, rental properties, boarding houses etc).
- the mattress is received from your mattress retailer with no stains or damage.
- the following terms and conditions are met:
2. If the Protector is stained or damaged and cannot be cleaned using the guidelines included in the warranty booklet, Guardsman will replace the protector at no cost to you up to a maximum of 2 times during the specified period of warranty.
2A. Upon the maximum number of 2 replacements of the Mattress Protector this Warranty will be deemed to be at an end and Guardsman will have no further obligation under the Product Warranty.
3. If while using the Protector the Mattress becomes stained or damaged as a result of the failure of the Protector, Guardsman will arrange for the Mattress to be cleaned or repaired by a professional technician at no cost to you.
3A. You must notify Guardsman within 5 days of the stain or damage occurring so that we have the best chance of removing the stain or damage.
3B. You must be able to identify the cause of the stain. If you cannot identify the cause of the stain, then Guardsman’s obligation under this warranty is limited to 1 visit from a professional cleaning technician to clean that stain and the additional benefits in clause 5 do not apply.
4. If the technician is unable to clean or repair (as set out in condition 2 and 3 above) the stained or damaged mattress then Guardsman will arrange for the mattress to be replaced at no cost to you.
4A. In this case Guardsman’s liability is limited to a maximum amount of the original purchase price for the Mattress acquired at the same time and place as the Protector or Guardsman’s cost price, whichever is the lesser
4B. Once a replacement is made, the ownership of the Mattress is relinquished to Guardsman.
4C. The replacement mattress is not eligible for further coverage under this or any other Product Warranty, and Guardsman’s obligation under this Warranty will be deemed to have been completed and the Warranty will come to an end.
5. This Warranty will cease immediately if the Protector has not been used to protect the mattress.
Warranty Exclusions
Guardsman is not responsible for damage to the mattress:
1. caused by, or arising from, an inherent defect in the mattress or the manufacturing process (including stitching);
2. caused to the mattress prior to or on delivery or during shipment of the mattress or before the application of the Guardsman Mattress Protector;
3. caused by normal wear and tear, including soiling from accumulated perspiration, body or hair oils, mould or mildew, fading or colour loss or resulting in an odour being impregnated in, or emanating from, the mattress;
4. in respect of which a claim may be made against an insurance company or against the manufacturer and/or supplier of the mattress;
5. caused by mishandling, abuse, neglect, or a malicious or deliberate act, whether by human or animal (stains caused by animal bodily fluids allowed) or other agent or by sunlight (including fading), storm and tempest, lightning, fire, flooding, explosion, earthquake, aircraf or other vehicle impact, or by unusual use of the mattress;
6. as a result of animal damage;
7. from dye transfer from non-colourfast fabrics, accessories and rugs. This warranty is not a cleaning contract and does not apply to the cleaning of mattresses that are soiled through everyday use. The addition of any other application without prior approval of Guardsman may void this warranty. Should your mattress require cleaning during the period of this Guardsman Product Warranty please contact Guardsman for an authorised cleaner in your area.
Warranty Service Procedure
For assistance with your Guardsman 5 Year Product Warranty, please contact Customer Service on the following numbers:
Telephone:
Australia Toll free: 1800 249 252
New Zealand Toll free: 0800 442 343
Or Online:
Web: www.guardsmanaustralia.com
Email: info@guardsmanaustralia.com
The Guardsman Customer Service agent will need certain information to assist with your enquiry or process your claim so please have the following at hand when you make the call:
- purchase details and a description of the mattress
- proof of purchase of the Guardsman Mattress Protector from you matress retailer
- specific details of the stain or damage and how it occurred
- you will also need to provide your name, address and day/evening
- telephone number.
Disclaimer Of Liability
Under no circumstances shall coverage under the warranty extend to any loss or damage to a person or property, direct, consequential or incidental, arising from use of or inability to use the Item.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or a refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Privacy Policy
If you register your warranty or otherwise contact Guardsman Australia Pty Ltd or an affiliate (Guardsman) about this product, your personal information will be collected, handled and used by Guardsman in accordance with its Privacy Policy, which can be found at www.guardsmanaustralia.com.
If you have any questions about the Privacy Policy, you can contact Guardsman either by:
- Post to 13 Columbia Way, Baulkham Hills NSW 2153;
- Email to info@guardsmanaustralia.com.au; or
- Telephone on 1800 249 252 (AUS) or 0800 442 343 (NZ)
General Cleaning Instructions for Guardsman Mattress Protectors
The durability and performance of your mattress protector is dependent on its cleanliness. Periodic cleaning will be the best defence against overall soiling.
Cleaning process for your mattress protector:
- Machine wash up to 60C
- May be tumble dried up to 40C
- Do not bleach
- Do not iron
- Do not dry clean
- Do not use solvents
Your Guardsman Mattress Protector including product warranty protects against permanent spots and stains. It does not cover general soiling. Regular cleaning of the Mattress Protector will remove general soiling and help extend the life of the Mattress.
The Secret To Stain Removal
Any spill, stains or spot is like cement in the way it works – the longer you leave it the harder it gets!
- Act immediately on the accidental spill for easy removal.
- Within one hour the stain has had a chance to sink and settle into the fabric.
- By the following day the stain is set in and will take a great deal of effort, not to mention cleaning chemicals, to remove.
The key to stain removal is to act immediately!