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Freedom Warranty

At Freedom, we give you the confidence to buy products that you'll love today and for years to come. 

If you believe that your product is faulty or damaged, in addition to your rights as a consumer under New Zealand Consumer Law, the Freedom Warranty may apply to you.
To help us process your claim as quickly as possible, for homewares and cash and carry products please drop in to your nearest store.

For furniture products complete the Warranty claim by clicking the link below and email it to

Click here to learn more on how to make a warranty claim

Freedom provides warranties for its products that have been purchased in New Zealand. This Warranty is subject to the Consumer Law. The Warranty period commences from the date of collection or delivery:
  • 10 years for frames for sofas, daybeds, chaise, armchairs and recliners;
  • 2 years for furniture (including upholstery furniture coverings, foam, and recliner mechanisms), pendant lights and any other product which Freedom identifies in writing as attaching this Warranty; and
  •  1 year for all other products.
This Warranty covers the replacement or repair of any product that has a manufacturing or material defect that is not the result of normal wear and tear, or a natural characteristic of the material used. This Warranty is not transferable and does not cover products used for commercial purposes. This Warranty does not cover finishing (including stitching, glue, nails, tacks).

Where Freedom Warranty Does Not Apply

This Warranty does not apply to any products sold as seconds, floor stock, repaired products or products that have a defect where this has been drawn to your attention before you purchased the products.

In addition, this Warranty will not apply if:
  • Repairs to a product are made or attempted by a service provider other than one approved by Freedom.
  • The product has not been used or maintained in accordance with the manufacturer's instructions as provided with the product.  For the 'do's and don'ts of caring for your purchase visit our product care pages 
  • The customer uses the product in an abnormal manner for example if the product is abused, misused, dropped, crushed, impacted with any hard surface, exposed to extreme heat (including fire) or cold, UV and sunlight damage, not maintained properly or used after partial failure.
  • The product has been used for commercial use.
  • The product has been modified, incorrectly adjusted or operated, subjected to incorrect electrical supply or inconsistent electrical supply or used with inappropriate accessories.
  • The product is tampered with in any way.
  • The product’s serial number and care label, as applied by the manufacturer, has been altered or removed from the product.
Additional Rights under Consumer Law

In addition to the Freedom Warranty, our products come with statutory consumer guarantees that cannot be excluded. The rights afforded to you by these guarantees are separate to your rights under the Warranty. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the products repaired or replaced if the products fail to be of acceptable quality and the failure does not amount to a major failure. To the extent that they are compatible with the Consumer Law, the exclusions and provisos that apply to the Warranty apply to these guarantees.

Consumer Guarantee Remedies

If there is a major failure with the product and it is unusable, you are entitled to:
  • reject the product and get an identical replacement, or one similar in value if reasonably available; or
  • keep the product and obtain compensation for the drop-in value of the product caused by the major failure;
  • reject the product and get a refund.

If there is a minor failure with the product, the customer is entitled, at the election of Freedom, to:
  • replacement of the product; or
  • have the product repaired within a reasonable time;
  • a refund of the cost of the product.
Exclusion of Implied Warranties

Subject to the above, to the full extent permitted by law, all warranties, conditions and other terms express or implied by statute, custom or common law are excluded. Nothing contained in these terms and conditions excludes or restricts any consumer guarantee, warranty, condition, right or remedy implied by any statute (including the Consumer Law) which cannot be excluded, provided that, to the extent that the statute permits, Freedom is entitled to limit its liability as set out above for a breach of a guarantee, condition or a warranty implied by that statute. If the customer uses a product for commercial use the customer agrees that the Consumer Law does not apply in accordance with section 43(2).

Warranty Claims 

If you believe that your product is faulty or damaged, in addition to your rights as a consumer under New Zealand Consumer Law, the Freedom Warranty may apply to you.

Click here to learn more on how to make a warranty claim

Any queries please call Freedom on 0800 469 327.