NEW ZEALAND PRODUCT SHIPPING & DELIVERY UPDATE As COVID or Omicron as we now know it starts to take hold in New Zealand, Freedom like many businesses are experiencing factors outside of our control impacting daily operations. While we have plans to minimize disruption and are constantly adapting our model to ensure we meet the demands of our customers, this is becoming more challenging by the day. One of the largest challenges is the Auckland Distribution Centre. We currently have a large percentage of our employees either unwell or self-isolating. We are working hard to shuffle teams and back fill with temporary staffing to accommodate our requirements. However, as you can imagine, this is having a significant impact on our normal inventory flow affecting inbound container unloads, store shuttles and customer lead times and deliveries. We will do our utmost to get your product out to you as soon as possible, however the staff shortages currently being experienced are causing significant delays with this process, and therefore the delivery of your order has been delayed. You may receive (or may have already received) a delivery text or email notification notifying you of our intent to deliver. Please note that this is an automated message and does not reflect this latest update. We have established a dedicated customer service team who will be contacting you in the next 7 days to discuss any questions you may have. These are extraordinary times, and Freedom apologizes for the inconvenience this may have caused and assure you that we are working as hard as we can to get your order to you as possible. Thank you for your patience. Kind Regards Debbie Ridling MANAGING DIRECTOR – NEW ZEALAND ______________ COVID-19 UPDATE STORES
All stores are open as normal under the Red Traffic light system with the appropriate safety measures in place. When visiting stores, please QR code check-in and please wear a mask. We appreciate your cooperation and respect during this time Find your nearest store here. HOMEWARES DELIVERIES
Orders will continue to be delivered as normal. You will be notified via email when your order has been dispatched with tracking details. Some orders may take longer than to dispatch, due to capacity with our courier partners and your patience is appreciated. CLICK + COLLECT
Homewares products can be ordered for Click + Collect. When orders are available for collection customers will be notified by email. FURNITURE DELIVERIES
While we are encountering some delays furniture arrivals due to the ongoing impact that Covid-19 is having on the global manufacturing and logistic industry, our local deliveries continue under the red traffic light system. When your order is ready to delivery our booking team will call you to book in your delivery. Thank you for supporting our New Zealand business. We can’t wait to see you again soon! IN-STORE GUIDELINES Your safety is important to us. When visiting stores, please QR code check-in and follow the below guidelines to help safeguard you and our team. We appreciate your cooperation and respect during this time. Stay safe and we hope to see you in stores very soon. | 
