Return/Exchange Policy

RETURN EXCHANGES
Please choose your purchases carefully as we do not provide a refund if you have changed your mind.
For furniture we recommend that you check dimensions to ensure they are the right size for your space and access doorways before completing your purchase.
In the event that there are any concerns upon receiving your order, please contact us promptly to resolve the issue by contacting Ph. 0800 373 334.

HOMEWARES

Homewares items (excluding clearance and sale items, upholstery and furniture), can be exchanged in store within 7 days of purchase. To exchange or return a homewares product please visit your nearest freedom store.

Product must be in its original unopened and sealed packaging, and accompanied by the original sales receipt or another form of proof of purchase for an exchange or a Note of Credit.
For help with a Homewares order you have made Online you can contact 0800 373 336. Please quote your Online Invoice number when making your enquiry. For more information on returns please see our Terms & Conditions.

FURNITURE
Furniture items cannot be returned or exchanged, except at Freedom’s absolute discretion.
For help with a furniture order you have made Online you can contact 0800 373 336. Please quote your Online Invoice number when making your enquiry.
For more information on returns please see our Terms & Conditions.
 
ORDER CANCELLATIONS & CHANGES
Orders placed Online are considered final and cannot be altered or cancelled. If you need help with an order, please contact 0800 373 336.

Refunds if applicable will be processed using the original tender type. EFTPOS/Credit Card refunds will only be processed against the original card details (the exact card used to make the original purchase).


Exclusion of Implied Warranties
Subject to the above, to the full extent permitted by law, all warranties, conditions and other terms express or implied by statute, custom or common law are excluded. Nothing contained in these terms and conditions excludes or restricts any consumer guarantee, warranty, condition, right or remedy implied by any statute (including the Consumer Law) which cannot be excluded, provided that, to the extent that the statute permits, Freedom is entitled to limit its liability as set out above for a breach of a guarantee, condition or a warranty implied by that statute. If the customer acquires a product in trade, the customer agrees that the Consumer Law does not apply in accordance with section 43(2).

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