Delivery

LATEST UPDATE 23 MARCH 20 - with the NZ Government alert level being raised to level 3, and level 4 imminent , the team at freedom will be in lockdown and unable to deliver our product to you until the alert levels are dropped.  If you need to get in touch with us during this time please complete our Contact Us form and we will respond as soon as we can.

ADDITIONAL DELIVERY INFORMATION DURING THE CORONAVIRUS (COVID-19) PANDEMIC

Our furniture deliveries will continue as  business as usual, however with some additions to our policies and procedures that are aimed to ensure the health and well being of both our customers and our teams during this time. 

Booking your delivery or collection from a Store or at our Distribution Centre

When we call to book your delivery or collection: 

We will ask if it is a home, business or retirement home delivery for the outset, as some business have strict guidelines around deliveries at present and many retirement homes are not accepting any external visitors to site. 

We will also ask the following questions:

  • are you or anyone in your household in self isolation?
  • have yourself or anyone in your household travelled overseas without being isolated?
  • are you or anyone in the household currently unwell and awaiting testing?

If any of the above apply, we will not book in the delivery as this point in time.

if anyone in the household becomes unwell after the booking has been confirmed we ask that they let us know to enable us to cancel the current delivery booking and reschedule at a time when the household is well.

When delivering our Furniture products

All of our delivery providers are adhering to their own strict health and safety guidelines which are in line with freedoms own in response to the Covid19 situation.  This includes:

  • frequent hand sanitisation
  • daily vehicle cleaning
  • full health and safety protocol for all delivery team members
  • We are also working to a contactless delivery:

Our delivery teams will keep their distance when performing the delivery - and will limit the amount of time spent within your home environment.  Unfortunately at this time we have suspended our sofa unwrap service for sofa deliveries and will also no longer remove packaging.

Customer collection

We recommend having your order delivered where possible to limit contact with our teams and allow contact tracing should this become necessary however when visiting either our store or Distribution Centre to collect your order we request that caution is exercised and a distance is kept between yourself and our team members during interaction.  During this time, 

  • Your order will be placed next to your vehicle and will not be placed within the vehicle.
  • Our Distribution and warehouse teams will sign your order out on your behalf.

Online orders

Online orders for smaller items are facilitated with CourierPost.  For more information regarding CourierPost's health and safety procedures along with delivery updates from their network please visit https://www.courierpost.co.nz/track/delivery-delays/

 

GENERAL DELIVERY INFORMATION
We use a number of delivery partners across New Zealand to ensure we offer you the best delivery price and the most secure delivery service. If you purchase both furniture and homewares you may receive multiple deliveries as these are managed by separate delivery partners.  

Receiving Your Delivery
IMPORTANT - CHECK YOUR PURCHASE - ONCE YOU HAVE SIGNED FOR YOUR GOODS YOU HAVE ACCEPTED THAT THEY ARE NOT DAMAGED.
Drivers will place the items in the desired location as directed and then ask you to sign for receipt of the merchandise in good order. Please note that the delivery company does not unwrap your goods or remove packaging. (Except Sofas.)

It is important that you check your delivery before signing for it, check your goods match your Sales order and only sign if you are completely satisfied with the condition of the cartons or packaging. Check your goods thoroughly before signing for them. This may be a waiver of your rights to claim afterwards. You have the right to reject the delivery if you believe there are issues with the product.

If there are any discrepancies please highlight and document on the delivery docket before you sign.

The delivery staff will follow the delivery instructions you have supplied to our Sales Assistant or directions supplied when purchasing online. We cannot be held responsible for any loss of goods left unattended at your request.

Please secure any dogs you may have – thank you

Physical delivery address required as delivery is by courier

We cannot deliver to a P.O. Box address so please provide a physical address.  Delivery will be by courier or freight forwarder.  An email will be sent to you when the goods are dispatched.

Check the size of your purchase

It is important you check the size of your furniture purchase to ensure that it will fit through all doorways, lift access and entrances.  The Sales Assistant can provide the dimensions of each item to ensure your purchase will fit into your home.  Any redelivery required due to access will incur additional delivery charges and are payable prior to rebooking.

FURNITURE
Furniture items are delivered by our home delivery partners in Metro areas. While we deliver to most locations throughout New Zealand, there are may be a few locations we do not offer purchase or delivery for large items to. Please call your nearest store for further information.

Delivery cost
Our home delivery service prices start from $95 for metropolitan areas. The final delivery charge for your order will be calculated at the checkout. To view the cost of delivery for your order, please add all of the items to your shopping cart and ensure your delivery suburb or postcode is correct. Please note that some areas are outside our normal delivery areas. Please Contact Us or call your nearest store for further information. 

Extra Large deliveries

Deliveries over 4 cubic metres will incur additional charges.

To ensure your furniture is going to fit into your home please use our Guide for Successful Delivery.

If you think your order may be an extra large delivery, please contact us or call your nearest store for further information.

Delivery times

Delivery times vary by stock availability and by postcode. 'In stock' products will be processed ex Auckland within 2-5 business days and you will receive them within 5-7 days for metropolitan and regional Areas, or 10-14 business days for South Island locations.

Delivery tracking

Once your items are available for delivery, our home delivery partner will contact you to book a delivery time. To get an update on your furniture delivery please call your nearest store.

Storage & missed deliveries

Please note: If you miss your furniture delivery, you will be charged a redelivery fee.  We always call prior to your delivery date to ensure you will be available to receive the item, so if you know that you are not going to be available, please let us know.

You must collect or take delivery of the products within 14 days from the day that we notify you that they are available. If you fail to do so, freedom may charge storage fees of $50 per delivery per week and/or cancel your order.  

Damaged on Delivery

If your item is damaged during delivery, we will repair or replace it, free of charge.  If you believe your purchase was damaged during delivery, please call our customer service team on 0800 373334.  

HOMEWARES

Delivery cost

The final delivery charge for your order will be calculated at the checkout. To view the cost of delivery for your order, please add all of the items to your shopping cart and ensure your delivery suburb or postcode is correct.

Delivery times

Delivery times vary by stock availability and by postcode. Products can either be 'in stock' or 'available to order'. This is listed on each product detail page.

'In stock' products will be processed within 2 business days and you will receive them within 5-7 days for metropolitan areas, or 7- 10 business days for regional areas

Delivery tracking

You will receive a notification email when your homewares items have been despatched. You can track your delivery by going to the 'ORDERS' tab in your account.   

Damaged on Delivery

If your item is damaged during delivery, we will repair or replace it, free of charge.  If you believe your purchase was damaged during delivery, Please Contact Us or call your nearest store for further information. 

 

Delivery Fees 

Homewares & Gift Cards (Excludes Rugs & Lighting)

From $10.00 NZD

Furniture - Small Parcel Items (Including Rugs & Lighting

From $65.00 NZD

Furniture - Big Ticket Items up to 4.0m3

From $95.00 NZD

Furniture - Oversize Delivery Big Ticket items over 4.0m3

From $195.00 NZD

 

 

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