At Freedom, we strive to offer you the best delivery and most secure services across New Zealand.
If you purchase both furniture and homewares, you may receive multiple deliveries that can either come directly from our warehouse or store.
The delivery process
We use specialist Bulky Goods freight partners to deliver your order, after you have been contacted to book in your delivery, the Freight partner will contact you to confirm ETA of the delivery the day prior. Please note that best endeavors are made to deliver with in these time frames however delays can occur for reasons beyond our control such as traffic delays and your patience is appreciated.
Please ensure you check the size of your furniture purchase to ensure that it will fit through all doorways, lift access and entrances. The Sales Assistant can provide the dimensions of each item to ensure your purchase will fit into your home. Any redelivery required due to access will incur additional delivery charges and are payable prior to rebooking.
Please note it is the responsibility of the customer to ensure that the product will fit though doorways, entrance and access points. Awkward or difficult access may incur additional fees due to additional labour requirements.
Wherever possible we will deliver all furniture products together, alternatively if you prefer separate deliveries separate delivery fees will apply.
Customer Furniture Collection
Customers are welcome to collect their new furniture products from our Distribution Centre. Bookings for this are essential so we can ensure that you order is ready for you when you arrive.
We will call you to coordinate this booking time as soon as your furniture is ready.
Please ensure that your Vehicle is suitable for collecting furniture, and you are aware of carton sizing and weight. Your sales consultant will be able to advise the packaging size and weight of the cartons included with your order
Should you not make your confirmed booking time slot, we will need to reschedule this, which will be at least 48 hours later. Failure to collect your product at your confirmed time will incur an administration and handling fee.
Freedom will not take responsibly for any damage to product caused in transit between our Distribution centre and the customer’s home, when the product has been freighted by the customer.
Please note that without a confirmed booking we can not coordinate a customer collection.