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DELIVERY SERVICE

Freedom offers a delivery service to your home or office anywhere in New Zealand.

Delivery times and prices may vary depending on the weight, size of the item and the delivery location.

Additional fees will also be payable where items are delivered to Apartment Buildings or difficult access locations and /or deliveries exceed 4 cubic metres per delivery.

For more details, please contact your nearest store Ph. 0800 373336 to speak to one of our sales team to discuss the most suitable delivery option for you.

In some instances, it is possible to collect smaller sized furniture items from store.  

NB. Collection of smaller sized furniture items in-store only available from Auckland, Hamilton, Tauranga, Wellington and Regional stores. (Excludes Christchurch where pickups are from the Mainfreight Warehouse.)


DELIVERY FEES

Applies to - Auckland stores, Christchurch, Hamilton, Hastings, New Plymouth, Rotorua, Tauranga, Taupo, Palmerston North, Wellington, (rates Exclude Waiheke and Gulf Islands.  Please contact your store for a quote.)

Metropolitan delivery fees will apply from $95

Non Metro areas - delivery charges will apply and start from $125 per cubic metre                                                                                               

Auckland Gulf Islands and Waiheke - POA

- Customer Pickup is available from our South Auckland Distribution Centre; Monday to Friday, Tuesday, Wednesday, Thursday and Friday between 12.00pm – 3.00 pm with booking only of 48 hours’ notice.

- Small flat pack items may be collected from store


DELIVERY SERVICE GENERAL INFORMATION

When placing an order for goods that are not in stock, we will contact you when your order becomes fully allocated at our Distribution Centre.  

From the date that all of your order is available, we offer a 14 day free storage service.   Should you not be able to book delivery or pickup within this timeframe, your docket will attract a storage fee (calculated on a weekly basis). Please contact your nearest store for further details.

On the day prior to the delivery, you will contacted to make a delivery booking and provide you an approximate 3 hour delivery window. PLEASE NOTE: Exact delivery times are not possible. Should you not confirm your delivery with the carrier your booking will be cancelled.


RECEIVING YOUR DELIVERY

IMPORTANT - CHECK YOUR PURCHASE  

ONCE YOU HAVE SIGNED FOR YOUR GOODS YOU HAVE ACCEPTED THAT THEY ARE NOT DAMAGED.

Drivers will place the items in the desired location as directed and then ask you to sign for receipt of the merchandise in good order. Please note that the delivery company does not unwrap your goods or remove packaging.  (Except Sofas.) NB.(Excluding South Island locations)

It is important that you check your delivery before signing for it, check your goods match your Sales order and only sign if you are completely satisfied with the condition of the cartons or packaging.  Check your goods thoroughly before signing for them.   This may be a waiver of your rights to claim afterwards.   You have the right to reject the delivery if you believe there are issues with the product.

If there are any discrepancies please highlight and document on the delivery docket before you sign.

The delivery staff will follow the delivery instructions you have supplied to our Sales Assistant.  We cannot be held responsible for any loss of goods left unattended at your request.  Please secure any dogs you may have – thank you.


STANDARD DELIVERY TERMS

Please advise the Sales Assistant at time of purchase of the entry point for your delivery and any access details (e.g. number of stairs, security details, etc.).

PLEASE NOTE these are based on unrestricted access to a ground floor location point of your furniture.  Difficult access (over balconies, spiral staircases, multi-storey buildings etc.) will require additional manpower, time and equipment which will incur additional charges.

As the customer, it is your responsibility to let us know of any special arrangements required to the Sales Assistant at time of purchase.  


CHECK THE SIZE OF YOUR PURCHASE

It is important you check the size of your furniture purchase to ensure that it will fit through all doorways, lift access and entrances.  The Sales Assistant can provide the dimensions of each item to ensure your purchase will fit into your home.  Any redelivery required due to access will incur additional delivery charges and are payable prior to rebooking.


PAYMENT

Any outstanding balance owing must be paid to the delivery booking being made.