- How do I find my nearest store?
Visit our Store Finder or give us a call on 0800 373 336.
- What payment methods do you accept?
Our stores accept cash, Eftpos or credit card (Visa, MasterCard, Diners, AMEX and CreditLine).
- What payment methods do delivery drivers accept?
Our delivery drivers do not accept any form of payment. This must be made at the store prior to delivery being arranged.
- Does Freedom offer interest free terms?
Yes, we offer a range of payment options like “12 months nothing to pay” or "36 and 48 month finance" offers. You can find more details here. Or why not ask in store for details? There are some conditions that apply.
- Who can help me with a particular product query?
The team in your closest store will be happy to help you with product information. Or give us a call on 0800 373 336.
- Can I buy online or over the phone?
No, Freedom doesn’t yet offer online shopping or phone/mail order.
- Should I measure things up before I come in to buy blinds or furniture?
Yes please! If you’re buying furniture then we recommend that you measure not only the space where it will go, but also the entrance to your home and the way in to the room. For blinds, you need accurate measurements of the window before you buy.
- When does my Note of Credit expire?
Your Note of Credit will have an expiry date printed underneath the heading "Note of Credit". If you can’t find the date, give us a call on 0800 373 336.
- What is your warranty policy?
Freedom guarantees to repair or replace any product with a manufacturing or material defect, for two years from the day you bought it. This is so long as the defect is not a result of normal wear and tear, or a natural characteristic of the material used. Your furniture must be cared for as explained in the care instructions that come with it.
The warranty doesn’t cover products used for commercial purposes. There is a ten-year frame warranty on Freedom sofas. All other Freedom furniture, including sofa beds and recliner mechanisms and Freedom fabrics are covered by a two-year warranty. Fabrics that have been supplied by you are not included in this warranty.
For more details click here.
- Can I order a replacement for a discontinued line?
We try to carry spare parts for discontinued items where possible. To check if we have the parts you need, give us a call on 0800 373 336.
- What if I have missing parts in my order?
If you think you haven’t received all the parts you should have, then please give us a call on 0800 373 336 so we can arrange for the part to be sent to you.
- What if there are no assembly instructions with my product?
You can download a set of instructions here. If you can’t find the instructions you’re looking for, please give us a call on 0800 373 336.